T’s & C’s

Payment Method

Mud & Honey Collection offers various payment methods such as PayPal, Debit & Visa/MasterCard. All payments options are securely processed. Card payments can be made through PayPal’s service without an account.

Processing Times

All orders are processed Monday through Friday & is dispatched within 24-48hours of your order being placed. This excludes weekends & public holidays.

Order Changes

Unfortunately once your order has been placed, no amendments nor cancellations can be made.

Shipping instructions for Australians

Post Australia will only leave parcels in/near the mail box. if you wish to revive your order safely please select the signature option at checkout.

Missing Order

In an unlikely event that your parcel would go missing we are not held accountable & you will not be refunded.

ReDispatchment Fee

In the event that you have entered an incorrect address to your order or you have failed to collect your package from your local post office, this will result in your parcel being sent back to us. In this case to have your order sent out again a Redispatched fee will occur and the price will vary depending on your location & size of package.

Taxes

All Taxes & import/custom charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes & import/custom charges differ depending on the country & state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes & customs fees that are relevant to you. Mud & Honey Collection is not responsible for any additional taxes & import/customs charges that are requested during the shipment of your order.

Refund/Credit Policy

We do no offer any refunds due to change of mind or incorrect size purchase, instead we issue a store credit of equal value. All store credits are issued via email & maintain the value for 4 weeks. The Store credit is only valid for one time use & excludes shipping fee.

Condition of Returns

  • Your full price item(s) must be sent back & have it arrive to us within 7days of receiving your parcel (14 for international) we would recommend Express shipment back to ensure it reaches us with-in our time frame. If it arrives outside of the deadline you will be declined of the store credit refund/exchange & the parcel will be sent back at the customer’s expense.
  • The product(s) must be returned in its original condition with the tags still intact, unworn, unmarked, odourless & unwashed. In the event that the garment(s) is returned in an unsuitable condition we have the right to deny you of a store credit refund & have it sent back but the cost of return shipping is at the customer’s expense.
  • We recommend you keep the tracking on the postage as the goods are your responsibility until we receive the item(s).
  • Upon arrival we will inspect the garment to see fit if it is still in original condition, if your item(s) meets our return conditions, a store credit of equal value will be given within 24-48 hours of receiving original item(s). The Store credit code is valid for use with-in 4weeks.
  • We strictly do not accept exchanges without prior arrangement. All unknown parcels will be declined & returned to the sender.

Non Exchangeable items

For hygiene reasons we do not offer any exchanges on jewellery, accessories, eyewear, beauty products, swimwear & intimates. All Sale, discounted Items &/or items that were purchased during promotional sale periods (e.g. discount codes), are final.

Colour Variation

Due to the differences between computer, mobile & tabelet devices image resolution & monitor settings may cause a slight variation in the colour & may not reflect precisely on the actual item.

Sizing

Our size chart is a guide only; garment styles, sizes & cuts may vary between diffrent labels and may not be consistent with the size guide measurment. Our clothing meets the true Australian Size Standard but if a particular garment is of a smaller or larger fit, it will be included in the product description.

Gift Vouchers

Mud & Honey gift vouchers are valid for 1year from the date issued to the customer & only available for one time use only.

Currency

All prices displayed on the Mud & Honey Collection website is all in AUD (Australian Dollar) & include GST. The price may vary by the time payment is processed with your bank; please refer to your most reliable exchange rate source of your currency.

Privacy Policy

Mud & Honey Collection recognise the importance of your privacy & that you have a right to control how your personal information is collected & its uses. We know that providing personal information is an act of trust & we take that seriously. Our Privacy Statement comply entirely with the Privacy Act 1988 (Cth).

Copyright

Unless otherwise indicated, Mud & Honey Collection reserves all intellectual property rights. The material provided on the website is for personal use only & may not be resold, sold, re-distributed, duplicated, copied, or otherwise exploited expect for the genuine purpose use of this site or as otherwise permitted by the copyright ACT 1968 or with the prior written consent of Mud & Honey Collection.

Variation

Mud & Honey Collection has the right to amend, remove or vary these terms & condition’s at any time without notice. It is the customer’s responsibly to be aware of any changes made to these terms by visiting our website from time to time.